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Consumer Privacy Policy
Credit Consulting Services, Inc.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our information practices.
The Way We Use Information
We regularly use or disclose personal information for one or more of the following business purposes: to help deliver our services and run our business; to service or manage your account(s) in the ordinary course of our business; for customer service purposes; to third parties; and to others as required or authorized by applicable law.
Our Commitment to Data Security
This site uses reasonable security measures in place to protect personal information against loss, misuse, disclosure, or destruction of information under our control. However, we cannot guarantee absolute data security.
Minors
It is our policy that visitors to our Site who are under the age of 18 should not post on or provide any information to this Site without the consent of their parents. This Site is not designed for or intended for use by persons under the age of 18.
Cookies
A technology called “cookies” may be used to collect certain computer or internet information.
CCS does not respond to Do Not Track signals.
CCS typically collects and discloses the following categories of personal information from consumers within the preceding 12 months:
(a) Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers;
(b) Any personal information described in subdivision (e) of Section 1798.80.
(c) Characteristics of protected classifications under California or Federal Law such as age, gender, etc.;
(d) Commercial Information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
(e) Biometric information;
(f) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement;
(g) Geolocation data;
(h) Audio, electronic, visual, thermal, olfactory, or similar information (Note: Calls are recorded and may be monitored);
(i) professional and employment related information,
(j) Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99);
(k) Inferences drawn from other information.
(l) Sensitive Personal Information.
CCS collects most of this personal information from our clients or from you or your authorized representative by telephone or by electronic or other written communications. We may also collect information from our service providers, from third parties and from third parties with your consent;
We will retain this personal information so long as reasonably required and is required by applicable law.
CCS does not sell personal information to third parties.
We may revise this Privacy Policy from time to time. Modifications go into immediate effect after they have been posted. See the last updated date at the end of this Privacy Policy. If you do not agree with the policy, you should cease use of the site immediately.
Under the California Consumer Privacy Act (CCPA), California residents may have the right to request through a verifiable consumer request, that a business disclose certain information. Once we receive and confirm your verifiable consumer request, we may disclose:
The categories of personal information that it has collected about that consumer.
The categories of sources from which the personal information is collected.
The business or commercial purpose for collecting or selling personal information.
The categories of third parties with whom the business shares personal information.
The specific pieces of personal information it has collected about that consumer.
A California resident has the right to request through a verifiable consumer request that we delete personal information, subject to certain exceptions. If the information CCS maintains about you falls into one or more exceptions, we may not be able to delete the information.
A California resident has the right to request through a verifiable consumer request that we correct inaccurate personal information, subject to certain exceptions and the nature of the personal information.
A California resident has the right not to receive discriminatory treatment by us for the exercise of privacy rights under the CCPA.
To send us a verifiable consumer request for information, California residents should include their full name, address, date of birth, account number if applicable, and any other information in order to make a verifiable request to:
Credit Consulting Services, Inc.
P.O. Box 5879
Salinas, CA 93915
or call 1-833-770-2032.
A California resident can designate an authorized agent to make a request under the CCPA by sending us a notarized power of attorney. You must verify your identity and provide authorization to speak with your authorized agent. You must describe your request with sufficient detail to enable us to respond to your request.
Text Messaging
By providing us with your mobile number and opting-in, you give Credit Consulting Services, Inc. permission to send you account-related text messages, like payment reminders and notifications, in conjunction with the services you have requested.
• Number of messages will vary by account.
• By providing us with your mobile number and opting-in, you agree you have ownership rights or permission to use the number given to us.
• Message and data rates may apply.
• To opt-out, text STOP to any text message we send you. An opt-out confirmation message will be sent back to you.
• To request support, text HELP to any text message we send you or email us at customerservice@e-ccsinc.com.
• If your handset does not support MMS, any MMS messages sent may be delivered as SMS messages.
• Wireless carriers are not liable for undelivered or delayed messages.
General Contact Information
To contact us fo question or concerns,, you may write to us at:
Credit Consulting Services, Inc.
P.O. Box 5879
Salinas, CA 93915
You can correct errors in your personal information by logging onto: https://www.creditconsultingservices.com/credit-collections/consumer/customer-update.php or by calling us at 800-679-6888.
To Make a Payment
To make a Payment, CLICK HERE or call us at 800-679-6888.
This privacy policy was last updated on 03/30/2023