Cash is the lifeblood of any business, without it you can't survive. CCS, Inc. will help you analyze the entire billing cycle and its effectiveness. Cash flow is analyzed through management reports along with a review of current policies and procedures. After the data is analyzed, solutions are provided to help you increase your company's cash flow and minimize loss. This analysis allows you to gain a greater understanding of your current conditions in order to make educated decisions on extending credit and enforcing credit policies.
This includes a review of the following areas:
 Risk areas
Credit terms
Credit agreements
Information systems
Collection methods
Follow-up procedures
By reviewing these areas the creditor will be better equipped to make a decision that will improve the cash flow cycle.
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If you expect your staff to be successful at collecting, you want to make sure they are well trained. Collectors that are not well trained will have little success and can pose a risk if they do not understand what laws they are required to follow. A well-trained collection staff will minimize your risk and potential losses. It will also improve morale because of increased confidence and success. CCS provides training in the following areas:
Collecting from third parties
Collection laws
Planning the collection call
Steps for a successful collection call
The sales approach to collecting
Sources of payment
Handling Conflict
Customer service is not just about providing good service to the customer, but also about providing good service to our co-workers. In order to deliver good customer service we must carry a positive attitude about our job responsibilities and promoting a positive work environment. Everybody plays an equally important role in delivering the final product or service. Session topics include:
Defining the difference between good and bad customer service
Taking care of your attitude
Using paradigms to change old ways of thinking
Moments of truth
Building a service mentality
Problem solving
How to keep customers coming back
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Some creditors find it difficult to bill accounts themselves because of the complexity. They find the accounts are just too difficult to collect or the billing system does not allow them to follow-up efficiently. It then becomes far more cost effective to outsource the billing.
Custom billing programs are designed to mirror each client's internal credit policies. This enables you to send specific statements and notices at set time periods during the billing cycle. Representatives are available to address any question directly from your client, which ensures prompt customer service. Management reports provide summary and/or detailed account status in order to monitor billing status.
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Follow-up is the key to any successful collection program. Lack of follow-up can have a negative impact on your cash flow. Early out programs increase cash flow by giving your accounts more attention earlier in the billing cycle. This is usually 30 - 60 days in the cycle. Notice series and follow-up procedures are designed to mirror your in-house collection policies. Slow paying accounts receive greater attention, which improves cash flow and decreases bad debt write-off.
The benefits include:
Specialized expertise
Operational cost savings
Improved contact quality
Lower the cost of full time employees
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This is a perfect solution for addressing large sums of cash that remain on your books. These are referred to as backlogs. This usually happens when you just don't have the resources to work the accounts effectively. Clean-up projects are designed to drive cash and improve operating income. It improves the entire cash flow cycle because professional trained collectors are able to strictly concentrate on liquidating the old A/R while your staff focuses on your current A/R.
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Letter Service is a great low cost tool for identifying bad debt at an early stage. You retain full control of the account and 100% of any sums collected. Courtesy letters are designed to communicate the urgency of payment, instructing your client to remit the balance directly to your office. If the delinquent party has good intentions of resolving the unpaid balance, they will respond with payment in full to your office. If not, you know the account needs special attention from one of CCS's professional debt collectors
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The recovery of funds from delinquent accounts is performed through various personal and technological means. Specialized collection letters and prompt telephone calls effectively communicate the urgency of payment.
Unpaid accounts are reported to all three major credit reporting companies.
Experian
Equifax
TransUnion
A predictive dialing system is employed, which increases the number of contacts by as much as 300 percent. Unproductive time spent dialing, dialing errors, wrong numbers, connect time, ring time, busy signals, and disconnects are eliminated. Each attempted call is automatically recorded and added to the collector's notes.
Skip tracing is conducted on accounts without current addresses and telephone numbers through on-line regional and national databases. An in-house legal department processes accounts requiring litigation. The department has the capability of handling legal matters from initial document preparation through satisfaction of judgment. This includes the filing of liens, attachments and other types of enforcements of judgment.
Management reports and reviews on the level of collections ensure productivity and effectiveness. Customized client reports are available, complete with aging analysis, account status and summary statistics.
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Assigning accounts and reviewing account status just got easier. You can assign and view your account information on-line in a secure environment 7 days a week/ 24 hours a day through Credit Consulting Services, Inc. customized on-line access. You are provided a confidential password in order to access your account. Features include:
Electronic submission of assignments
Account Status Look-up
Account Balance Verification
Payment Reporting
Collection Reports
Secure Environment
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